How To Resolve HP Printer problems

How To Resolve HP Printer problems
You can use the HP Print and Scan Doctor to test the status of the printer spooler, print queue, device manager, and device conflicts.
  1. On the desktop, double-click the HP Print and Scan Doctor icon to open the tool.
  2. Click Start on the Welcome screen.
  3. Select your printer, and then click Next.
    The Finding and Fixing Problems screen displays.
    Figure : Select your printer

    Select your printer

  4. Click Fix Printing.
  5. In the HP Print and Scan Doctor results screen, view the list of actionable results.
    Figure : Example of the results screen with a problem detected

    Example of the results screen with a problem detected

    • If you see white checkmarks , the printer passed the tests. Click Test Print or click Skip.
    • If you see a white wrench , Print and Scan Doctor found an issue and repaired it. Click Test Print or click Skip.
    • If you see yellow exclamation points , the test failed and required user action, but the step was skipped. Click Test Print or click Skip.
    • If you see a red X , follow the on-screen instructions to resolve the issue.

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